1. If you telephoned our office, how would you rate the speed, politeness and efficiency of the response?

2. Do you feel that your Account Handler accurately identified your requirements and understood your needs?

3. Was the quote/policy information that we recommended provided clearly and relevant to your needs?

4. Do you feel that the amount of written information provided to you was appropriate, too little or too much?

5. When you received your documents, did they meet your expectations, and match your requirements?

6. Were there any areas of the sale that were not easily understandable or that you felt in some way treated you unfairly?

7. Were there any areas in which we failed to meet your expectations?

8. Based on the service that you experienced with us, would you be happy to recommend others to us?

9. Please provide your name in the box below. If you wish to remain anonymous please leave blank.

10. Thank you for your time in completing this survey, the results will be used to improve our overall services. However, if you would like an individual response to any points raised, please indicate this in the box below, along with how best to get in contact with you.